Refund policy
We are happy to accept returns within 14 days from the receipt as long as the product is unused, in its original packaging with tags attached. Please note that all sale items purchased are final sale and are not eligible for return or refund. Items that have been misused, altered, or improperly used are not eligible for return (e.g. normal wear, scuffing, creasing due to improper storage, wear and tear on bolster covers).
Returns are at the buyer’s expense. The return cost varies depending on the country and weight of the item. We can provide a return shipping label, or the customer may choose to send the item back directly. Once the item is received and its condition is checked for compliance, we will process the refund.
To return your product that was purchased through our website, please send us an email to helloeu@bhalfmoon.eu with the subject Return, and in the body include the details of and reason for your return. A member of our team will get back to you shortly with further instructions.
We are sorry to hear something has gone wrong with one of your products. We strive to develop all our products to be of the highest quality, free of manufacturer defects. If you have a question about the quality of an item you received please send us an email (WITHIN 5 BUSINESS DAYS) to helloeu@bhalfmoon.eu outlining when the product was purchased, where, and images of the issue you are experiencing and a member of our team will assist.
We're processing returns within 5-7 business days once your order reaches our warehouse. Please feel free to reach out to us if you haven't heard about the status of your return after 7 business days.
